Evinrude New Zealand

FREQUENTLY ASKED QUESTIONS


SERVICE QUESTIONS


Where should I have my Evinrude outboard serviced?

Authorized Evinrude dealers are the best source for service on your Evinrude product. You can use the online dealer locator to find the nearest authorized dealer.

How do I know when to have my Evinrude product serviced?

Check your operator’s guide for the manufacturer recommended service intervals. You can also access digital versions of the operator’s guides at (http://www.operatorsguides.brp.com)

What is the difference between XD30, XD50 and XD100 engine oil?

XD30: For use in Evinrude E-TEC, Evinrude direct injection, oil injected, and carbureted 2-stroke outboards.

XD50: For use in Evinrude G2, Evinrude E-TEC, Evinrude direct injection, oil injected, and carbureted 2-stroke outboards. (Synthetic Blend)

XD100: The preferred oil for use in Evinrude G2. Also for use in Evinrude E-TEC, Evinrude direct injection, oil injected, and carbureted 2-stroke outboards. (Full Synthetic)

I have a technical question. Should I call Evinrude New Zealand?

Your authorized Evinrude dealer is the first line in answering technical questions. If you’ve already contacted your dealer and they were not able to provide a satisfactory response to your question, you may address your query directly to Evinrude New Zealand, below.

Thank you for sending us your technical query. We will make contact with the Dealer to help resolve your problem without delay.
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Evinrude New Zealand will only respond to this query if the matter has not been resolved via our Dealer-network. 

Where can I obtain an operator’s guide for my Evinrude outboard?

You can access digital versions of the operator’s guides here. For outboards manufactured prior to 2004, a hard copy may be purchased from your authorized dealer. For outboards manufactured prior to 2010, contact the Ken Cook Company here.

Which propeller should I use for my Evinrude outboard?

Please contact your authorized Evinrude dealer or boat manufacturer as there are many factors to be considered when propping your outboard. You may also view Performance Reports or visit the Propeller section of the website.

What if I have a concern related to the speed or quality of service on my outboard by an Evinrude dealer?

Your first step should be to raise your concern to the service manager of your dealership. If you are still not satisfied with any aspect of the service performed on your outboard, you can then contact Evinrude Consumer Support by completing the form below. 

Thank you for contacting Consumer Support. Your satisfaction is a high priority for us and will address your concerns without delay.
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Evinrude New Zealand will only respond to this query if the matter has not been resolved via our Dealer-network. 

How should I store and maintain my outboard?

Please view the videos below for information on correctly storing, maintaining and achieving the best performance from your outboard.

HOW TO CHANGE YOUR PROP

 

HOW TO ADD OIL

HOW TO WINTERIZE 

HOW TO TRIM YOUR BOAT
10 QUICK TIPS

1. iTRIM ACTIVATION

Your outboard is equipped with iTrim, a trim assist feature. By default, this feature is disabled from the factory. Use the Evinrude ICON-Touch or ICON CS digital display to enable iTrim.

*IF YOUR BOAT IS NOT EQUIPPED WITH AN ICON DIGITAL DISPLAY, YOUR DEALER MUST USE EVINRUDE DIAGNOSTIC SOFTWARE TO ENABLE THIS FEATURE.

IMPORTANT: Use of the trim/tilt switch to manually adjust the outboard trim angle will temporarily deactivate iTrim. To restore iTrim functionality return the engine to idle rpm and engine to a full down position.


2. iSTEER ASSIST LEVELS

Your outboard may be equipped with iSteer Dynamic Power Steering (DPS). DPS offers three power steering assist levels: Minimum, medium and maximum. The factory default assist level is “Minimum”.

Use the Evinrude ICON-Touch or ICON CS digital display to change the power steering assist to the desired level.

*IF YOUR BOAT IS NOT EQUIPPED WITH AN ICON DIGITAL DISPLAY, YOUR DEALER MUST USE EVINRUDE DIAGNOSTIC SOFTWARE TO CHANGE THE POWER STEERING ASSIST LEVEL.


3. FLUSHING

Flush the outboard with fresh water following use in brackish or polluted water to minimize the accumulation of scale and silt deposits in cooling system passages.

The outboard must be placed in the (down) position in a well ventilated area, be sure the cooling system is drained completely. Never place the gear case higher than the power head. Any water remaining in the exhaust passages can run into the cylinders and cause serious damage.


4. BATTERY INSTALLED WINGNUTS

DO NOT use wing nuts on battery connections even if they came with the battery. Wing nuts can loosen and cause errant warning signals or electrical system damage.


5. EMERGENCY START PROCEDURE

In the event network communication between the remote control and the engine EMM is disabled, back-up remote control function is provided using the NMEA 2000 network.


6. WATER PRESSURE

An optional water pressure gauge is recommended to monitor cooling system pressures. Noticing changes of 3-5 lbs in water pressure can help prevent engine overheating. The water pressure sensor must be installed correctly to ensure the most accurate pressure readings.

NOTE: USE OF EVINRUDE DIAGNOSTIC’S SOFTWARE IS REQUIRED TO ACTIVATE THIS FEATURE. SEE YOUR AUTHORIZED EVINRUDE DEALER FOR THIS SERVICE.


7. SHORT-TERM STORAGE

Short-Term Storage refers to “Between uses”. If you must tilt the outboard to remove it from the water, lower it and allow the cooling system to drain completely as soon as you clear the launch area. Between uses, store your outboard in a vertical position to prevent water ingestion via the engines exhaust system. If you cannot store your outboard in a vertical position, be sure the cooling system is drained completely.


8. LONG-TERM STORAGE (WINTERIZATION)

Winterization prepares your outboard for long-term off-season storage. During winterization, the engine is “fogged” with extra oil to coat internal engine components. Winterization requires a simple yet, specific process of steps.

NOTE: THE EVINRUDE ICON TOUCH DIGITAL DISPLAY PROVIDES A ONE-TOUCH WINTERIZATION. SEE THE ICON TOUCH USER’S GUIDE.


9. PROPELLER SELECTION

To select the correct propeller for your boating application, your boat and outboard MUST be water tested. See your Dealer for assistance.

IMPORTANT: The correct propeller for your boat, under normal load conditions, will allow the engine to run near the midpoint of the RPM operating range at full throttle.


10. FUEL ADDITIVES

Evinrude 2+4 Fuel Conditioner will help prevent gum and varnish deposits from forming in fuel system components and will remove moisture from the fuel system. It can be used continuously and should be used during any period when the outboard is not being operated on a regular basis. Its use will reduce spark plug fouling, fuel system icing, and fuel system component deterioration.

WARRANTY QUESTIONS

DEALERS are expected to submit all WARRANTY REGISTRATIONS in New Zealand via MARINECONNECT 

How do I get my outboard repaired while in warranty?

Your first step would be to take your product to an authorized Evinrude servicing dealer for diagnosis. The technician can help determine if the repair will be covered under warranty.

Where can I get more information about B.E.S.T. extended service terms?

Your authorized Evinrude dealer can assist you with these questions. 

Is my factory warranty transferable to another owner if I sell my outboard?

Yes, the warranty always follows the outboard. An authorized Evinrude dealer can assist you with this change.

Is my factory warranty valid at any authorized Evinrude dealer?

Yes, any authorized Evinrude service dealer can perform warranty work.

Does my factory warranty cover transporting the unit to and from the dealership?

No, outboard/boat transportation to and from the dealership is not included and is the owner's responsibility.

When is my Warranty expiration date?

Please contact your selling dealer. If your selling dealer is no longer available, any authorized dealer can look up this information.

Why was my replaced / repaired part not covered under warranty?

If a part failure is not deemed to be caused by a manufacturer defect, it is possible that the repair would not be covered under warranty.

What if I was denied warranty coverage for a repair to my outboard that is currently under warranty?

Your authorized dealer is trained to make coverage decisions. If you have concerns or questions, please address them directly with the Service Manager at your dealership. If you still have questions or concerns, please contact the Evinrude Consumer Support Team with a case number from your dealer by completing the form below. 


Thank you for contacting us about your Warranty concerns. We will get back to you as soon as possible
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Evinrude New Zealand will only respond to this query if the matter has not been resolved via our Dealer-network. 

How do I update my address or change the ownership of my Evinrude product?

Any authorized Evinrude service dealer can update this information.  

PARTS AND ACCESSORIES

DEALERS can purchase parts and accessories via MARINECONNECT

Can I purchase Evinrude Parts or Accessories directly from Evinrude?

You can obtain Evinrude parts and accessories from your authorized dealer.

How can I get support for a part or accessory?

Please contact the Parts Department of the authorized dealership where you purchased the part or accessory.